Fail-safe, guaranteed.

100% Gateway uptime. Or your money back.

Reliability

You want your business text message delivered on time. So we guarantee 100% Gateway uptime. Here’s how.

Connection to multiple Tier One telcos. Dynamic telco routing to shrink delivery time. Multiple redundant gateway servers in separate data centers. Automatic fail-over connections. Message queue monitoring with instant intervention by tech staff to prevent message backlog. Continuous network monitoring for latency and reliability. It’s fail safe.

We deliver.

I received outstanding support.  It really makes a difference in my job to work with great people.
M. Maquire, Marketing Manager, Shortcuts
Both the message delivery and customer service have been completely flawless.
Stuart Rees, Online Marketing, Express Mobile
The better rates create a significant saving. I wish we found MessageMedia earlier.
David Noakes, IT Manager, Just Better Care Australia
MessageMedia has never failed to meet our expectations.
Manager, Cash Doctors
A reliable, robust service our several thousand strong workforce have come to depend on.
National Marketing Manager, Healthcare Australia
I find myself sending more stock updates to customers. Down sides? Don't think we've seen any!
Esther Price, Operations Coordinator, Eckersley's
The service was easy to set up and use, and now we know our messages are getting through at the right time.
Matt Long, CTO, Social Coil
I can't emphasise enough how great this SMS messaging is.
Frank Cullia, Romsey Collision Centre
Web SMS is an extremely effective customer service and marketing tool.
David Bruder, Support Services Manager, L & H Group
MessageMedia live up to their claim of being SMS experts.
Daniel Polas, Manager Dialler Strategy - Collections & Fraud, ANZ Bank
MessageMedia saved hours and decreased "no shows" by as much as 25%. Financially, we are truly thankful!
Steve Green, Voice Communication Manager, Children's Hospital of Westmead
Fast, reliable and cost-effective SMS messaging services.
IS Infrastructure Manager, Sucrogen
54% of our rostered database use English as a second language. SMS is the optimal way of communicating with them.
Janeen Dyson, Staffing Services Manager, Spotless
Simple to implement and had all the features we needed. Great support - got us up and running in no time.
Jeff Mylrea, Chief Information Officer, Skelton Sherborne
Web SMS has maximised our productivity goals in line with our strategic business plan.
Greg Osborne, Rosters, Human Resources, Townsville Correctional Complex
Reliability is very important and MessageMedia provides that for us.
Cr Janet Savage OAM JP, Shire of Gnowangerup, WA
100% reliability means SMS is our preferred customer contact platform.
Chris Bayley, Domain Partners
SMS helps generate activity, but also reduces our costs.
Nathan McGowan, Harness Racing Victoria
The development process was quick and efficient.
Chris Maffey, Maffey Ltd
Very easy to use with a simple interface.
Melanie Waddell, Melbourne Rebels RU
People appreciate the message, rather than a call. It doesn’t interrupt what they're doing.
Jamie Beasley, Midas
We use MessageMedia because they save us time and money.
Brian Lunn, Transpacific Industries
We immediately had customers responding to the SMS they received.
Brendan Mason, newsXpress Sunbury Square
Employees accept or decline their shifts, which updates RosterLive in real time.
Jayne Leath, Chief Information Officer
We confidently recommend MessageMedia to other businesses.
Margaret Alderton, Client Relationship Manager, Advanced Retail Management Systems
MessageMedia offers a cost effective, quick and easy to use service.
Adam Newton, Membership Sales Executive, Moonee Valley Racing Club
We've found MessageMedia to be a fantastic service!
Rhonda Wilson, YMCA Raymond Terrace
Reliable, cost effective and the most non-intrusive way of staying in touch with our patients. It has dramatically reduced non-attendances!
Maree Ward, Practice Manager, Antenor House

 100% Uptime Guarantee

Money back guarantee

No missed opportunities. No lost business. No headache. Our Gateways stay open for your business, 24/7/365. We’ve made major investments into rock solid infrastructure and systems. Driven ourselves with a relentless attention to detail. Hired the very best experts in the business, working day and night for you. It’s the only way to guarantee 100% Gateway uptime. And if we ever fail? You get your money back. 100%. Guaranteed.

 

 24_monitoring

24/7 Monitoring

Nothing goes unnoticed

Message volumes fluctuate, minute by minute. In peak periods volumes can suddenly spike. Luckily our Gateway is built to handle the volume. We shepherd the traffic through, load balancing when needed. We’re continuously monitoring for latency and reliability. Our tech experts manage the flow and care take of the floods on the fly. If a server or a gateway goes down we know about it, instantly. We act on it immediately. You won’t notice a thing.

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Global Support

Around the clock, across the world

Today’s business never sleeps. We don’t either. With support centres in Australia, the UK and the USA we’re always available. Ready to help, no matter what your clock says. Our support team is here for you, too with extended 24 hour around-the-clock phone and email support on weekdays, and a priority weekend support option when you need extra coverage. And there’s always someone monitoring your service to make sure the message gets through – 24 hours a day, 7 days a week. We stay up late, so you don’t have to.

High Performance. 

Built for speed

We deliver as promised. Our Gateway is always up 100%. Our message delivery times are the fastest possible. Multiple redundancy means no nasty surprises.

In fact, we deliver over 40 million messages a month.

Our Cloud Infrastructure, Tier one connections and dynamic routing ensure your messages are delivered as fast as possible – without compromising security or reliability in the process. Whether you’ve got a single message or a large batch of messages to send, we’ll get the message through fast. And that’s a promise.

 Security

Security

Locked and guarded

Your security means everything to us. We don’t take chances. Or cut corners. Authenticate, validate and protect, that’s our approach. Every time. We use banking level encryption and VPNs to keep your information safe. Best practice business processes are followed, to the letter. Privacy and security of your data is assured. We’re always locked down.

 Cloud Infrastructure

Cloud Infrastructure

Freedom with security

The cloud delivers you independence, back up and surety. We host state-of-the-art server infrastructure in several Tier one data centres to ensure complete redundancy. Worried about an outage? Don’t be. Auto failover switches your message delivery seamlessly across servers and data centres. Float free in the cloud. Always connected, always safe.

Well connected.

Robust networks and coverage.

Networks

 Networks

Redundancy is beautiful

Our competitors don’t think about you like we do. They like to live dangerously. Expose themselves and you to single points of failure in multiple places. Our default position is the polar opposite. Everything is multi-redundant. We’ve multiple links to the internet. Extra connections to telcos and aggregators. We even have backup firewalls to create additional layers of security. Redundancy. It’s a thing of beauty.

Tier one connections 

Straight forward, straight away

We offer a true Tier one service. We’re plugged right into the telco networks. It’s the shortest possible route for your messages. No hops, skips or jumps. It’s the only way to send mission critical messaging when you can’t afford any delay. You get delivery receipts in real time. You know for sure they got the message. The same can’t be said for many of our competitors.

Tier one connections
networks coverage

Network Coverage 

No favourites, no losers

Customers and staff are spread across three mobile networks. Yet mission critical and time-dependent messaging demand instant action. So you need network equality. You can’t afford to send messages fast via one telco network and be slow across the others. You’ll disadvantage customers and staff who depend on you for an equal opportunity. You diminish your own productivity. You’re late with critical alerts. That can’t happen. It won’t with us. We’re plugged into all three New Zealand networks. We’ve put every receiver on a level playing field.

Network logos

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Reliability is our Business. Make it yours, too.

 

Multi Factor Security

Multi-Factor Security

Protect important customer information and data against theft and malicious damage using SMS text message secret tokens.

Learn more »

Service Notifications

Service Notifications

Minimise response and service down times for mission critical applications and systems. Plug SMS text messaging into your monitoring and alerting system today.

Learn more »

Emergency Alerts

Emergency Alerts

When response time is critical, there’s no faster or more reliable way to raise the alarm and mobilise your team. Respond faster and better with SMS text messaging alerts.

Learn more »

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