Customer Feedback

Close the loop

Customer Feedback

The customer experience.

It’s what differentiates you. Makes your business unique. Keeps customers loyal. Brings in repeat sales. The best kind. But you can’t improve what you don’t measure.

Long-winded mail-based surveys and outbound calls are old hat and inefficient. And response rates are terrible at best. Even email doesn’t generate the interest you need to get enough data.

So, what do you do?

SMS text messaging is perfect for gathering customer feedback. It’s fast. Efficient. Convenient. Takes seconds. But delivers real insights. Get instant feedback from customers by sending a follow-up SMS text message. Use keywords and prompts to have customers rate their experience with a quick reply. Their salesperson. The product they bought. The service they received. Anything.

Then match that feedback to customer and staff profiles in your CRM or in-house system to zero in on opportunities to improve your competitive advantage. Track the feedback over time to measure those improvements and multiply your results. All for much less effort and far less cost than you might expect.

Move the needle.

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Power, made easy.

Web, Email or Integrated. The choice is yours.

Web SMS

Web SMS

Send and receive SMS text messages from right within your web browser. Generate reports, too. No download. Nothing to install. Available anywhere, any time.

Learn about Web SMS »

Email to SMS

Email to SMS

Use Microsoft Outlook or your favourite email client to send SMS text messages to your staff and customers. Get replies delivered right to your Inbox.

Learn about Email to SMS »

APIs

SMS APIs

Automate your business with our comprehensive range of APIs and SDKs. Full support for popular languages, Secure FTP, SMPP and third-party applications.

Learn about SMS APIs »

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