Marketing and Promotional Communication Solutions: Online Surveys
Measuring customer satisfaction and gathering feedback from your customers, staff or members is critical to the success of any business.
Online surveys eliminate physical mailing time and cost. Because a database of people are notified of a survey via email, it is proactive, increasing the number of respondents. Online surveys enable you to track responses in real time and send cost-effective reminders.
What are clients typically doing with online surveys?
- Measuring satisfaction levels of customers, staff and suppliers
- Testing creative offers and product and branding concepts
- Gathering simple market intelligence of how to improve product performance and understand the needs of customers better
- Gathering feedback from members and attitudes to key industry developments and programmes
Clients using online surveys typically report higher, faster and more cost effective response rates than conventional paper (mail) based surveys
MessageMedia can assist you to carry out a cost effective survey solution to a large number of respondents that delivers fast results.
Not only does MessageMedia provide survey technology, we also work with you to write effective surveys to ensure that they are reliable and easy to understand. MessageMedia's services include:
- Questionnaire Development
- Survey Form Set-up
- Email Communication Deployment (Notification and Reminders)
- Data Processing, Analysis and Reporting
Contact MessageMedia today to learn more about how you can implement an effective survey.
Jennifer Leman of New Zealand Post's RED Direct says:
"MessageMedia's survey form is an excellent tool. It gave us instantaneous feedback with 28% response. We get quite a lot of feedback which is included in proposed content and enhancements."
Marketing and Promotional Communication Solutions - Overview | Retention, Acquisition and Reactivation Campaigns | Event and Programme Marketing | Online Newsletters | E-Cards
