Faster than email

Engage staff and customers in dialogue. With delivery receipts, you know your message arrived. Using our detailed reporting and analytics you can track, trace and thread every message and reply. See who responds and when. Use that knowledge to make changes, alter behaviour, drive productivity. If your business needs a response now, a text message is the message to send.

Dedicated numbers

Dedicated numbers make recall easy and your brand sticky. Perfect for promotions. Feedback. Competitions. And of course, opt-in subscriber capture. Publish it in your brochures. On your website. Your customers will always know your number, which helps you build greater trust and loyalty.

Keywords 

Set up inbound keywords your customers can SMS in to drive promotions, coupons, competitions, or even just requests for information. It’s the key to better results.

We’re big, strong and fast. We take big message volumes and spikes in our stride. We deliver over 40 million messages a month.

Our cloud-based architecture is state-of-the-art. Our infrastructure is industrial scale. Our gateway is a thing of beauty and power. It directs heavy traffic, seamlessly routing messages according to destination and service level. Queues are controlled and loads rebalanced in the blink of an eye.

Our expert techs are watching every second. Staggered schedules mean your message batches run when they’re supposed to. Telco or internet outages are handled in a flash. Automatic failovers kick in. Our multi-redundancy pays for itself in seconds. Messages are re-routed via the fastest possible connection.

When you want results, don’t ever compromise.

Security of your data is assured. We don’t take chances. Or cut corners. Authenticate, validate and protect, that’s our approach. We use banking level encryption and VPNs to keep your information safe. Best practice business processes are followed, to the letter.

We protect your data and confidentiality. We follow the Privacy Act to the letter. We hold commercially sensitive information, on trust. Client names and contact details. User access codes. But we’d never touch it, or let anyone access it without your explicit permission. Even then, we follow processes ensuring continuous security.

Aren’t you glad you’re working with experts?

Don’t ever think all text message providers are created equal. They’re not. Our Gateway is up 100% of the time.  It isn’t the price of a failed message delivery that hurts. It’s the downstream costs you incur dealing with the aftermath. We call that the cost of loss.

You want your messages delivered on time. So we guarantee 100% Gateway uptime. Here’s how. Connection to multiple Tier One telcos. Dynamic telco routing to shrink delivery time. Multiple redundant gateway servers in separate data centers. Automatic fail-over connections. Message queue monitoring with instant intervention by tech staff to prevent message backlog. Continuous network monitoring for latency and reliability.

It’s fail safe. We deliver. Or your money back.

Consumer promotions drive sales and build brand equity. SMS text messaging campaigns help you learn about your audience in a two-way dialogue. Interactivity can be via text message, Web or IVR.

You send messages to drive response. Your campaigns are often time sensitive or event based. Reliable and speedy delivery is vital to your success. “Late” and “lost” are response killers. You want delivery. You demand ease of use. We get the message.

We’ve built campaigns for customers from the ground up. Even to the point of building standalone promotional websites. That saves on web integration costs for short-term promotions. And gives your promotion a chance to shine on its own.

You build customer loyalty. Brand preference. Capture a user database to remarket to. And track responses in real time on all sorts of metrics.