Safe and Secure

Enterprise-grade text messages you can rely on.

Your security means everything to us. We don’t take chances. Or cut corners. Authenticate, validate and protect, that’s our approach. Every time. We use banking level encryption and VPNs to keep your information safe. Multiple layers of security. Best practice processes for business continuity and risk management are followed, to the letter. Privacy, security and sovereignty of data is assured. We’re always locked down. Your data remains secure, always.

We’ve got you covered

Privacy

Hidden behind the wall

We protect your data and confidentiality. No one gets in. Nothing gets out. Everything is secure. All the time. We follow the Privacy Act to the letter. We hold commercially sensitive information, on trust. That’s something we take very seriously. We guard it as our own. We never share your data with third parties, except in the delivery of your messages. Your secrets are safe with us.

Data Sovereignty

Safe behind the fence

Privacy and security are mission critical concerns for any organisation. Penalties arising from a failure to protect can be severe. Worse is the loss of reputation and damage to business confidence. Key to this is keeping your data safe and sound, locked up away from prying eyes.

Use our Tier one service and you can sleep safe. We’ll never route your sensitive data or messages offshore via a third party aggregator. Ever. We encrypt traffic and tunnel via VPN so it can’t be hacked in transit. We manage layers of firewalls to stop external intrusion. You’re behind our fence. Safe.

PCIDSS

Protecting credit cardholder data

Using your credit card online is convenient. If that’s how you choose to pay us, we’ll keep your card information safe. Safe when we collect, store, process and transmit your cardholder data. Our card processing is signed up and compliant with the Payment Card Industry (PCI) Data Security Standard (DSS). We’ve eliminated potential vulnerability. You’re not at risk of fraud on your card through us. Here’s why.

We use bank-approved payment gateways. We’ve built and diligently maintain a secure network. Firewalls and router configurations are always updated and restrict all traffic from untrusted networks. There’s no direct public access between the Internet and any system component in the cardholder data environment. Our systems are secure too.

We use anti-virus software. Encrypt transmission of your data across public networks. Encrypt and restrict access to cardholder data. Track and monitor all access to the network. Audit everything with secure, automated trails. Check and trial our security regularly. Deploy external and internal penetration testing. Run file integrity tools. We enforce our policies. All staff are fully aware how critical all of this is to us. And to you.

Talk to the business SMS experts

Business Continuity

Never stop

You can’t afford failure. Downtime is not an option. Welcome to our world. We’re Australasia’s largest SMS text messaging provider for business. We guarantee 100% uptime on our Gateway. We’ve invested millions in state-of-the-art infrastructure that we manage and own. Put together mirrored sites in separate data centres. Set up multiple redundant pathways, both to the Internet and to our Tier one links to telcos. Developed automatic rollover processes in the event of an outage. Sought serious input from PriceWaterhouseCoopers, BAE Systems, CapGemini and Amazon Web Services. They’ve helped us design best-of-breed systems and processes.

We hire only the very best people. Train them relentlessly to provide you with 24/7 support and dedicated account management. We don’t just sell you messaging. We help you understand the business case. Show you the risks and the opportunities with the choices you can make.
We follow best practice approaches to continuity. Established clear policies and standards. All based on ISO22301 and the NFPA1600 standards.

Key management are formally tasked with critical responsibilities. We’ve developed and validated processes and systems. Addressed planning, implementation and operations. Eliminated single points of failure by installing extensive system-wide redundancies and fail-over. Set up performance assessments, management reviews and continuous improvement programs. Documented everything. We run business impact analyses to understand the effects of business disruption. If we ever find a weak point, we fix it, fast. We follow Deming’s Plan-Do-Check-Act model to keep our continuity plan in perfect shape.

We seek improvement every day in everything we do. We eliminate the cost of loss. We stop at nothing to make sure your service is never interrupted.

We won’t be stopped.

Risk Management

Mitigate and minimise

You’re risk averse. You need to be. Too much is at stake to take chances with your operations. We’ve built our business to eliminate the risk to yours. Look at our infrastructure. Millions invested in high performance, high speed state-of-the-art technologies and processes. We can handle massive volumes and never blink. We plug into the carriers so your messages arrive ASAP. Everything’s run by the best experts money can buy. We’ve created business continuity programs to ensure things keep running. We’ve installed multiple redundant elements into our system so there’s no single point of failure. Anywhere.

We work to industry standards. Including the all-important ISO31000. Exceed them often. We’ve built security systems to keep your data safely in and prying eyes far away. We know what you need. That’s why we’re trusted by federal government departments and major corporate enterprises. You can’t risk using anyone else.

Independently Audited

The numbers don’t lie

It’s easy to make claims about performance. Our competitors do it all the time. But take a closer look. Do they give you what we give you? Have they truly eliminated all the risks to your mission critical messaging? We have. Does our performance always stack up in comparison? It does.

Ask our customers. Talk to the many clients who’ve switched to us. They were sick of burning cash and trashing their brand reputation because of failure. They’d had enough of dealing with the costly downstream issues of failed delivery. The broken promises and slack customer service. They found to their cost that cheap prices turned out to cost far too much.

Better still, look at what independent auditors have to say about us. Get their view on who is market leader and why it is us. They’ll give it to you straight. We make a habit of excellence. We deliver more. We’re the biggest. The best. The proof is in the numbers.

They never lie.